Shipping policy Shipping policy

At SANAA Balance, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your tires in a timely manner, and we are committed to delivering them to you as quickly as possible.

Shipping Methods

We offer various shipping methods to accommodate your needs:

Standard Shipping: Our standard shipping option ensures that your tires will be delivered within 5-7 business days.
Expedited Shipping: For those who need their tires urgently, we offer expedited shipping, which guarantees delivery within 2-3 business days.
International Shipping: We also provide international shipping for customers outside of the United Arab Emirates. Please note that additional fees and customs duties may apply.

Shipping Rates

Our shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping method selected. The exact shipping cost will be displayed at checkout before you complete your purchase.

Order Processing Time

Once your order is placed, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your shipment and estimate the expected delivery date.

Shipping Restrictions

While we strive to provide shipping services to as many locations as possible, there may be certain restrictions on shipping to remote areas or countries with import regulations. If we are unable to ship to your location, we will notify you promptly and provide a full refund.

Lost or Damaged Shipments

In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.

Customer Support

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and provide any necessary information.

Contact Information:

Trade name: SANAA Balance

Phone number: +971 50 220 7776

Email: andallah@rayngroup.ae

Physical address: SANA ELECTRONIC WHEEL BALANCE, Musaffah Industrial, 1, 0 Abu Dhabi AZ, United Arab Emirates